Privacy policy
Welcome to Xandra. Your trust matters to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and take care of your information when you visit our website or make a purchase from us.
Information We Collect
When you visit our website, some basic information is collected automatically. This includes details such as the type of device you are using, your browser, IP address, and how you move around our website. This helps us understand how visitors use our site and allows us to improve the overall shopping experience.
When you place an order or proceed to place an order with us, we collect personal details such as your name, billing address, shipping address, email address, phone number, and order information. This information is required so that we can process your order smoothly and deliver the products to you.
When you choose to create an account, we store the details you provide so that future shopping becomes easier for you.
How We Use Your Information
We use your information mainly to complete your orders, process payments, arrange delivery, and keep you informed about your purchase. Your details also help us respond to your questions, provide customer support, and solve any issues related to your order or account.
We may also use browsing information to understand what our customers like, improve our website, and make shopping more comfortable and enjoyable.
If you give us permission, we may contact you through email, WhatsApp, messages, or calls to share updates about new products, offers, or important service-related information. You can always choose to stop these messages.
Payment Safety
Ensuring your payment safety is very important to us. All payments made on our website are handled by secure and trusted third-party payment partners. We do not store your card details, UPI details, or any sensitive payment information on our servers at any time.
Cookies and Website Tracking
Like most online stores, our website uses cookies. Cookies help keep items in your shopping cart, remember your preferences, and improve website performance. Cookies do not store personal details such as your name or payment information.
You can choose to turn off cookies in your browser settings, but some parts of the website may not work properly if cookies are disabled.
Comments and Reviews
If you choose to leave a comment or product review on our website, we collect the information you submit through the form. Once approved, your comment or review may be visible to other visitors. If your email is linked to a profile image, it may appear along with your comment.
Newsletters and WhatsApp Updates
When you sign up for our email or WhatsApp updates, we collect your name, email address, and phone number. This information is used only to send you product updates, offers, and news related to Xandra.
You can unsubscribe at any time, and once you do, we will stop sending you such messages.
Sharing of Information
We respect your privacy and do not sell or trade your personal information. Your details may be shared only with trusted partners who help us run our business, such as payment processors, delivery partners, and service providers. They are allowed to use your information only to complete their work for us and for no other purpose.
We may also share information if required by law or to protect our rights and safety.
How Long We Keep Your Information
We keep your personal information only for as long as it is needed to complete your orders, provide customer support, or meet legal requirements. If you request deletion of your information, we will do so unless we are legally required to keep it for a longer period.
Your Choices and Rights
You have full control over your personal information. You can ask us what details we have about you, request corrections, ask for deletion, or tell us to stop sending promotional messages. We are always happy to help with such requests.
Security of Your Information
We take reasonable steps to protect your information from misuse, loss, or unauthorised access. While no system is completely secure, we work hard to keep your data safe.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. By continuing to use our website, you agree to the updated policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us:
Brand Name: XANDRA
Registered Company: Murabela Fashion Private Limited (CIN- U14101WB2023PTC264948)
Registered Office:
26 Nalini Ranjan Avenue,
New Alipore, Kolkata,
West Bengal – 700053